Safe Play

jbajji Responsible Gaming

jbajji is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gaming is entertainment — and keeping it that way is a shared responsibility.

🔞 21+ Only 🛡️ Self-Exclusion Tools 💰 Deposit Limits ⏱️ Time-Out Features
🔞 Age Policy

Strictly 21 and Above

jbajji enforces a strict minimum age policy across all games, sports betting, and live casino services available on the Platform.

21+ONLY

Adults 21 Years and Older Only

Gambling is a form of adult entertainment. jbajji requires all players to be at least 21 years of age. Age verification is conducted during account registration and at the point of first withdrawal.

Zero Tolerance: Any account found to belong to a player under the age of 21 will be permanently closed without notice, all funds forfeited, and the matter reported as required by applicable law. Do not attempt to register if you are under 21 years of age.
Parental Controls: If you share a device with anyone under 21, we strongly recommend enabling parental control software on your device or browser to prevent underage access to jbajji and other gambling websites.
🛠️ Player Tools

Tools to Keep You in Control

jbajji provides a suite of built-in responsible gaming tools, all accessible by contacting our support team at any time via [email protected].

💰
Deposit Limit
Set a daily, weekly, or monthly cap on how much you deposit into your jbajji account.
⏱️
Time-Out
Take a short break of 24 hours, 7 days, or 30 days. Your account is paused — no play, no deposits.
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Self-Exclusion
Exclude yourself for 6 months, 1 year, 3 years, or permanently. Exclusions are irreversible during the selected period.
📊
Loss Limit
Set a maximum amount you are willing to lose over a defined period. Betting stops when your limit is reached.
🕹️
Session Limit
Receive an automatic reminder or forced log-out after playing for a set period of continuous time.
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Reality Check
Regular on-screen prompts showing how long you have been playing and your net win/loss for the session.
How to Activate: All responsible gaming tools are available immediately upon request. Contact jbajji support at [email protected] with the subject line "Responsible Gaming Tool Request" and specify the tool and duration you require. Deposit limit reductions take effect immediately. Increases to deposit limits carry a 7-day cooling-off period before they activate.
💳 Limit Details

Understanding Your Limits

The following limit types are available on jbajji. All amounts are in Bangladeshi Taka (BDT).

Daily Deposit Limit Custom ৳ amount
Weekly Deposit Limit Custom ৳ amount
Monthly Deposit Limit Custom ৳ amount
Daily Loss Limit Custom ৳ amount
Session Duration Limit 30 min – 8 hrs
Time-Out Duration 24 hrs – 30 days
Self-Exclusion Duration 6 months – Permanent
Cooling-Off Period: Any request to increase an existing deposit or loss limit will not take effect for 7 calendar days after the request is submitted. This cooling-off period exists to protect players from making impulsive decisions. Decreases and self-exclusions take effect immediately.
⚠️ Warning Signs

Recognising Problem Gambling

Gambling becomes a problem when it stops being fun and starts interfering with your daily life. These are the warning signs to watch for in yourself or someone you know.

These signs suggest gambling habits that, while not yet problematic, are worth monitoring carefully:

  • Spending more time or money on gambling than you originally planned.
  • Thinking about gambling frequently when not playing — replaying wins or losses mentally.
  • Using gambling as a way to relax or relieve stress after a difficult day.
  • Occasionally chasing a loss by placing another bet to try to win it back.
  • Feeling irritable or restless when you try to cut down on gambling.

If you recognise two or more of these early signs, consider setting a deposit limit or session timer via jbajji support.

These signs indicate that gambling may be causing meaningful disruption to your life:

  • Borrowing money or selling possessions to fund gambling activity.
  • Lying to family members or friends about how much time or money you spend on gambling.
  • Gambling with money set aside for essential expenses such as rent, food, or utilities.
  • Missing work, family commitments, or social events due to gambling sessions.
  • Feeling the need to gamble with increasingly larger amounts to get the same sense of excitement.

If you recognise these signs, we strongly recommend activating a time-out or self-exclusion via [email protected].

These signs indicate a serious gambling problem that requires immediate professional support:

  • Feeling unable to stop gambling even when you strongly want to.
  • Experiencing significant financial hardship — unmanageable debt, threats of legal action, inability to meet basic living costs — directly caused by gambling losses.
  • Gambling having a severe and sustained negative effect on personal relationships, employment, or mental health.
  • Experiencing feelings of hopelessness, severe depression, or suicidal thoughts related to gambling losses.

Please reach out to a trusted family member, a mental health professional, or a helpline service immediately. jbajji can activate a permanent self-exclusion on your account within minutes — contact [email protected] right now.

🧠 Self-Assessment

Ask Yourself These Questions

Honest answers to these questions can help you evaluate whether your gambling habits remain healthy. If you answer "Yes" to three or more, please consider taking a break and contacting support.

1. Do you find yourself gambling for longer than you intended?
If yes, a session limit reminder may help you manage your play time more effectively.
2. Have you tried to cut back on gambling but found it difficult?
Difficulty stopping is one of the clearest indicators that gambling may have become compulsive.
3. Do you gamble to escape worry, anxiety, or personal problems?
Using gambling as emotional escape increases the risk of developing a harmful dependency over time.
4. Have you hidden your gambling activity from people close to you?
Secrecy about gambling is a strong signal that you may already sense the behaviour is problematic.
5. Have you gambled with money needed for daily essentials?
Gambling with money for rent, food, or bills in Bangladesh — or anywhere — indicates serious financial risk.
6. After losing, do you return immediately to try to recover the loss?
Chasing losses is one of the most common behaviours associated with problem gambling. jbajji's loss limit tool can help break this cycle.
Remember: Answering honestly is the first step. jbajji's support team is available around the clock to help you activate any protective tool without judgement. You do not need to explain why — simply contact [email protected] and we will act on your request promptly.
🚫 Self-Exclusion

How Self-Exclusion Works

Self-exclusion is the strongest protective tool available on jbajji. Once activated, it cannot be reversed until the chosen exclusion period has fully expired.

📧

Step 1 — Send a Request

Email [email protected] with the subject line "Self-Exclusion Request". In the body, state your registered username, registered mobile number, and the exclusion duration you want: 6 months, 1 year, 3 years, or Permanent.

⚡

Step 2 — Immediate Activation

jbajji will activate your self-exclusion within 2 hours of receiving your verified request. Your account will be locked, all marketing communications will cease, and any pending promotional bonuses will be cancelled.

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Step 3 — Withdrawal of Balance

Any real-money balance remaining in your account at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 3–5 business days. Bonus balances are forfeited.

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Step 4 — Exclusion Period

During your exclusion, you cannot access your account, deposit, or play any games on jbajji. Requests to reinstate the account before the exclusion period ends will not be processed under any circumstances.

🔄

Step 5 — Return to Play (Optional)

Once your exclusion period has expired, you may contact support to request reactivation. jbajji will conduct a brief welfare check before reinstating your account. Permanent exclusions cannot be reversed.

Important: Self-exclusion applies to your jbajji account only. jbajji encourages players who feel their gambling is out of control to consider self-excluding from all gambling platforms simultaneously, not just jbajji.
💬 Get Help

You Are Not Alone

If gambling is causing you or someone close to you distress, jbajji's support team is here to help — without judgement, without delay.

🤝

Contact jbajji Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We handle all responsible gaming requests with full confidentiality. Simply email us and we will respond within 2 hours.

[email protected]
When contacting support, include: your registered username, your registered mobile number, the tool or action you are requesting (e.g., "I want a 30-day time-out", "Please activate permanent self-exclusion"), and your preferred withdrawal method if you have a remaining balance. You do not need to provide a reason — your request will be acted on regardless.
Confidentiality Guaranteed: All responsible gaming requests and communications are treated with strict confidentiality. Your request will not affect any other aspect of your account history, and jbajji staff are trained to handle these conversations with care and respect.

Play Responsibly with jbajji

Set your limits, know your boundaries, and enjoy cricket betting, slots, and live casino games as the entertainment they are meant to be.

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